"Never FlyLili again"

Horror trip to Bulgaria ends in Eastern Bloc hell

Nachrichten
02.07.2024 15:45

After the horror trip with a Romanian low-cost airline to the sunny beach, the airline boss personally defends himself against the harsh criticism in an interview with the "Krone" newspaper. However, disappointed customers from Austria and Germany are sticking to their opinion: "Never again with FlyLili" ...

As reported, around 200 Austrians were stranded in Bulgaria at the weekend. After a supposed dream vacation on the sunny beach, the rude awakening came at the latest at Burgas airport. The tourists had to wait more than 48 hours for a return flight with the Romanian low-cost airline FlyLili.

While some of those affected were at least "temporarily parked" in decent hotels, Alexandra M. (40) from Vienna and her travel group experienced real "Eastern Bloc charm".

A horror for any tourist: "After hours of waiting and repeated enquiries to the tour operator, we were dumped in shabby apartments. The food was a disaster and everyone was only given half a liter of water with their meal. A horror for families with small children," M. told the "Krone".

A long wait was on the agenda for stranded tourists from Austria and Germany in Bulgaria at the weekend. (Bild: zVg)
A long wait was on the agenda for stranded tourists from Austria and Germany in Bulgaria at the weekend.
In the meantime, the Bulgarian dream vacation ended for dozens of Austrians in this last-class accommodation. (Bild: zVg)
In the meantime, the Bulgarian dream vacation ended for dozens of Austrians in this last-class accommodation.
Meagre food was on the menu and only half a liter of drinking water was served with every meal. (Bild: zVg)
Meagre food was on the menu and only half a liter of drinking water was served with every meal.
However, the tap water on site was undrinkable. (Bild: zVg)
However, the tap water on site was undrinkable.

Apologies will not be enough
On Monday, however, those affected were finally relieved and there was a return flight to Vienna after all. Airline boss Jürgen Faff is now officially apologizing: "The reason for the delays was a technical defect and delays in the supply chain for the required spare part. We very much regret the partially dampened vacation enjoyment."

Zitat Icon

Despite intensive efforts, replacement aircraft were unfortunately not available. We would like to formally apologize for this delay.

(Bild: FlyLili)

Jürgen Faff, CEO von FlyLili, im „Krone“-Gespräch. 

Incidentally, the Airbus A-320 aircraft affected by the breakdown has been back in service as planned since Monday, but for those affected, the case is a downright farce and the apology a lame excuse. For M. it is clear: "Never again with FlyLili, although I really liked Sunny Beach".

Claims for damages are hefty
For those affected, it is clear that they will not let the airline and tour operator get away with it. Hefty claims for damages are already being prepared. It will be particularly tricky for the airline.

Georg Loderbauer, an expert from the agency for passenger and traveler rights, explains: "First of all, you should contact the airline directly and document the corresponding claim. If there are any problems with this, you are welcome to contact us."

Further information at: passagier.at

This article has been automatically translated,
read the original article here.

Loading...
00:00 / 00:00
Abspielen
Schließen
Aufklappen
Loading...
Vorige 10 Sekunden
Zum Vorigen Wechseln
Abspielen
Zum Nächsten Wechseln
Nächste 10 Sekunden
00:00
00:00
1.0x Geschwindigkeit
Loading
Kommentare
Eingeloggt als 
Nicht der richtige User? Logout

Willkommen in unserer Community! Eingehende Beiträge werden geprüft und anschließend veröffentlicht. Bitte achten Sie auf Einhaltung unserer Netiquette und AGB. Für ausführliche Diskussionen steht Ihnen ebenso das krone.at-Forum zur Verfügung. Hier können Sie das Community-Team via unserer Melde- und Abhilfestelle kontaktieren.

User-Beiträge geben nicht notwendigerweise die Meinung des Betreibers/der Redaktion bzw. von Krone Multimedia (KMM) wieder. In diesem Sinne distanziert sich die Redaktion/der Betreiber von den Inhalten in diesem Diskussionsforum. KMM behält sich insbesondere vor, gegen geltendes Recht verstoßende, den guten Sitten oder der Netiquette widersprechende bzw. dem Ansehen von KMM zuwiderlaufende Beiträge zu löschen, diesbezüglichen Schadenersatz gegenüber dem betreffenden User geltend zu machen, die Nutzer-Daten zu Zwecken der Rechtsverfolgung zu verwenden und strafrechtlich relevante Beiträge zur Anzeige zu bringen (siehe auch AGB). Hier können Sie das Community-Team via unserer Melde- und Abhilfestelle kontaktieren.

Kostenlose Spiele
Vorteilswelt