Care, money & co.

Flight delayed or overbooked: What you are entitled to

Flight delays or overbooking are annoying. As a passenger, you should know when you are entitled to assistance from the airline or compensation payments.

(Bild: Татьяна Волкова -)

Has it already happened to you? You're waiting for your flight to depart and then suddenly it's delayed! Or you are denied boarding due to overbooking. Ombudswoman and Krone+ explain your entitlements so that you don't have to worry about this.

The summer vacations have begun and many families will be traveling by plane again this year. Increased travel volume in the summer always leads to delays. It is also possible that you may be affected by strikes or overbooking. But do you know what to do in such a situation or what you are entitled to as a passenger?