Chaos on Tenerife
Viennese stranded: “You are left alone”
IT problems at the cybersecurity company Crowdstrike paralyzed numerous Windows systems worldwide on Friday. Airports all over the world were affected. Those stranded were often left to fend for themselves, with no information and overwhelmed airline staff.
The low-cost airline Wizz Air actually wanted to attract holidaymakers with its direct flight from Vienna to Tenerife, but after the serious IT breakdown, the company was plunged into chaos, staff were hopelessly overwhelmed and no information was passed on.
"You are left alone"
The 22-year-old songwriter "Gooze" from Vienna was stuck at the airport on the Canary Island with his family on Friday: "It's our first time here, it's a disgrace. You are left alone, without any information," he told the "Krone" newspaper. The four of them have now rebooked for another flight the next day at around 6 pm and have also organized a hotel themselves.
Unfriendly staff, no information
Other passengers also reported unfriendly airline staff and missing or incorrect information: "After initially being told to come to the airport, we have now just received an email saying NOT to come to the airport."
Wizz Air is also currently unable to rebook flights.
Passengers currently have no choice but to wait at the airport. And to hope that they will still be able to travel home at some point.
This article has been automatically translated,
read the original article here.
Kommentare
Liebe Leserin, lieber Leser,
die Kommentarfunktion steht Ihnen ab 6 Uhr wieder wie gewohnt zur Verfügung.
Mit freundlichen Grüßen
das krone.at-Team
User-Beiträge geben nicht notwendigerweise die Meinung des Betreibers/der Redaktion bzw. von Krone Multimedia (KMM) wieder. In diesem Sinne distanziert sich die Redaktion/der Betreiber von den Inhalten in diesem Diskussionsforum. KMM behält sich insbesondere vor, gegen geltendes Recht verstoßende, den guten Sitten oder der Netiquette widersprechende bzw. dem Ansehen von KMM zuwiderlaufende Beiträge zu löschen, diesbezüglichen Schadenersatz gegenüber dem betreffenden User geltend zu machen, die Nutzer-Daten zu Zwecken der Rechtsverfolgung zu verwenden und strafrechtlich relevante Beiträge zur Anzeige zu bringen (siehe auch AGB). Hier können Sie das Community-Team via unserer Melde- und Abhilfestelle kontaktieren.