Experts give advice

No money despite free cancellation? What you can do

It is essential to find out exactly what the cancellation conditions are before going on vacation.

(Bild: Janina_PLD - stock.adobe.com)

You were unable to go on your vacation this year and had to cancel? Sometimes a real battle for the money begins, sometimes refunds are (wrongly?) withheld. The "Krone" ombudswoman editorial team explains.

Last summer, the devastating forest fires in Rhodes were the main focus of travel cancellations - this year, too, hundreds of fires are raging in popular vacation destinations such as Italy, Croatia, Turkey and Greece. Of course, most cancellations are not due to natural disasters; often, illness simply gets in the way, either for the traveler themselves or for fellow travelers. What you need to bear in mind when canceling - and in the best case, when booking.