AK intervenes

Carinthians persuaded to buy expensive mattresses

Completely taken by surprise by a salesman, a man from Lower Carinthia agreed to buy mattresses. The 77-year-old had to fork out around 8000 euros. However, the pensioner was suspicious of the deal and therefore contacted the consumer advocates at the Chamber of Labor.

The 77-year-old was actually promised free cleaning of his mattresses. But his joy soon turned into bitter annoyance. When an employee of the company paid the man from Lower Carinthia a visit and offered him mattresses and slatted frames for a total of 8,000 euros, the pensioner felt a little queasy and contacted the Chamber of Labor. The man from Lower Carinthia felt he had been taken by surprise.

As the pensioner couple felt they had been taken by surprise, we successfully intervened with the company.

Herwig Höfferer, AK-Jurist

"Brazen conclusion of contract"
 "From a legal point of view, this is a brazen conclusion of contract. A promise of a prize led to a purchase being concluded," explains Herwig Höfferer, the AK lawyer in charge of the case: "As the pensioner couple felt taken by surprise, we successfully intervened with the company. The consumer was able to withdraw from the contract without any additional costs."

Free service 
AK President Günther Goach emphasizes: "The consumer protection of the Carinthian Chamber of Labour protects the rights and interests of consumers and thus creates a safe environment for everyone. The service is free for everyone."