Debacle for municipal utilities

Additional costs: money back for faecal water?

Nachrichten
30.09.2024 19:12

Some people in Klagenfurt are angry with the municipal utilities: customers were only informed about the undrinkable water days later - which now raises questions about compensation.

The misery began on Friday, September 20, at exactly 12:40 pm. The city of Klagenfurt sent out a press release stating that the drinking water in the entire city area would have to be temporarily boiled for three minutes due to enterococcal contamination.

Until everything has been rinsed, drinking water is available at the trade fair parking lot. (Bild: Fister Katrin)
Until everything has been rinsed, drinking water is available at the trade fair parking lot.

Naturally, media such as your "Krone" reported on this immediately - but there was no direct customer information from Stadtwerke as the supplier. It was not until up to nine days later that emails from the service center began to trickle in to customers - with recommendations on what to do, as the faecal water problem had not yet been solved.

Too late? Shouldn't the company have had a direct duty to inform? After all, the bacteria can cause health problems in the worst case. The municipal utilities don't see it that way. "The public, and therefore also our customers, were informed by the city and Stadtwerke Klagenfurt as soon as the situation became known," they say when asked. What "how" and "immediately" actually mean remains unclear.

Zitat Icon

We are currently working on restoring drinking water quality. As soon as this is restored for everyone, we will determine the next steps.

STW zur Frage, wie es mit der Wasserabrechnung ausschaut

The same applies to the answer to the question of how the drinking water that is still undrinkable in some parts of the city will be billed: Are credit notes being considered for the period? How much is the debacle costing STW? They ask for your understanding that all resources are currently being put into the supply: "As soon as the drinking water quality is restored and the recommendation to boil water has been lifted by the health authorities for the entire STW supply area, we will determine the next steps."

This article has been automatically translated,
read the original article here.

Loading...
00:00 / 00:00
Abspielen
Schließen
Aufklappen
Loading...
Vorige 10 Sekunden
Zum Vorigen Wechseln
Abspielen
Zum Nächsten Wechseln
Nächste 10 Sekunden
00:00
00:00
1.0x Geschwindigkeit
Loading
Kommentare

Liebe Leserin, lieber Leser,

die Kommentarfunktion steht Ihnen ab 6 Uhr wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
das krone.at-Team

User-Beiträge geben nicht notwendigerweise die Meinung des Betreibers/der Redaktion bzw. von Krone Multimedia (KMM) wieder. In diesem Sinne distanziert sich die Redaktion/der Betreiber von den Inhalten in diesem Diskussionsforum. KMM behält sich insbesondere vor, gegen geltendes Recht verstoßende, den guten Sitten oder der Netiquette widersprechende bzw. dem Ansehen von KMM zuwiderlaufende Beiträge zu löschen, diesbezüglichen Schadenersatz gegenüber dem betreffenden User geltend zu machen, die Nutzer-Daten zu Zwecken der Rechtsverfolgung zu verwenden und strafrechtlich relevante Beiträge zur Anzeige zu bringen (siehe auch AGB). Hier können Sie das Community-Team via unserer Melde- und Abhilfestelle kontaktieren.

Kostenlose Spiele
Vorteilswelt