Telephone counseling

Burgenlanders have a great need to communicate

Psychotherapist Petra Lunzer runs the telephone counseling service in Burgenland.

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The telephone counseling service in Burgenland is always looking for volunteers for crisis calls.

November marks the start of the dark season again. This circumstance can depress the mood, especially when there is no one to talk to in stressful and mentally stressful times or in lonely hours. But no one has to go through a crisis alone. The telephone counseling service offers valuable support.

In Burgenland, 80 trained volunteers are currently available around the clock to listen, offer comfort and give advice. Whether it's partnership, family, social, professional, health or school problems - there is a sympathetic ear for all concerns. In addition, phone calls, emails and chats are treated anonymously and confidentially so that those affected can talk freely without fear of prejudice or judgment.

Young people primarily use the mail and chat advice service

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Volunteers wanted
The way in which people communicate depends on their age. People between 40 and 70 tend to pick up the phone, while younger people are more likely to contact us via chat.

Last year, around 8,500 telephone calls and 1,300 online contacts were recorded. This year, there were already 8,070 calls and 1,233 online counseling contacts up to and including October. Due to the high demand, the telephone counseling service is looking for volunteers to support those seeking help with empathy and discretion. Interested parties can apply and, after training, carry out an honorary position with meaning: www.martinus.at/telefonseelsorge