AK service tip
What should you look out for when shopping online?
Melanie Gößler, consumer protection expert at the Styrian Chamber of Labor, knows the pitfalls of supposedly tempting offers when shopping online and what is important to avoid them.
Especially in the run-up to Christmas, companies lure shoppers with attractive offers - it's high season for online shopping.
Shopping on the Internet is convenient, but there are also risks involved. It is always advisable to compare prices and use price search engines such as geizhals.at or idealo.at. The selected online store should also be checked for quality marks. E-commerce quality labels such as guetezeichen.at or trustedshops.at can help you identify a reputable online store.
Avoid prepayment
Insecure forms of payment such as prepayment should be avoided, especially with unknown stores. When paying by credit card, make sure that the connection is encrypted. When paying via PayPal, you should read the buyer protection policy beforehand, as vouchers are excluded from buyer protection.
If you are dissatisfied with the goods, you can use the right of withdrawal. You also have the option of withdrawing from the contract within 14 days of receiving the goods.
Concert and flight tickets, unsealed data carriers or custom-made goods are excluded from this right of withdrawal.
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