Exchanges and co.

What to do if gifts don’t fit

The wrong gift for Christmas is not uncommon. However, there is no right to an exchange per se.

(Bild: stock.adobe.com/Prostock-studio - stock.adobe.com)

Not every present under the Christmas tree brings joy. Here's what to do if an item of clothing doesn't fit, an appliance is faulty or you simply don't want the gift.

According to the Association for Consumer Protection (VKI), you cannot simply withdraw from a valid purchase contract concluded in a store. Even the exchange of goods is not a statutory right, but a concession made by the retailer - for example, if an item of clothing doesn't fit or you don't want a game.

It makes sense to find out whether an exchange is possible before making a purchase. In most cases, there is no money back, but goods or a voucher.

Right of withdrawal and guarantee
The situation is different with online purchases. As the goods cannot be checked before purchase, there is a 14-day right of withdrawal from receipt of delivery. However, this does not apply to personalized goods, such as an engraved piece of jewelry.

The warranty, however, always applies. If an electrical appliance does not work, the buyer is entitled to an exchange, repair, price reduction or refund.

Voluntary, but mandatory
The guarantee, on the other hand, is a voluntary additional service offered by the manufacturer. This varies according to duration and service. However, if it is offered, it is mandatory and the customer can insist on it.